Get in Touch With Us
Got a question about how we review Canadian online casinos, spotted something that needs updating, or just want to tell us what you think of a bonus offer we've covered? This page explains the best way to reach Online Casinos Canada, what we can help with, and how quickly you can expect to hear back.
The Best Way to Reach Us
Email is the most reliable channel for getting a real answer from a real person. Send your message to [email protected] and a member of our team will read it and respond directly — we don't rely on canned replies or automated ticket systems for anything meaningful.
Whenever you write in, a couple of extra details help us help you faster: which casino brand or page your question relates to, and what device or browser you were using if it's a technical issue. That's usually enough for us to point you in the right direction without a lot of back-and-forth.
What We Can Help With
We hear from readers about a wide range of things, and all of it is welcome. Common reasons people get in touch include:
- Questions about our ratings — how we scored a particular casino, or why one brand ranks above another on our comparison tables.
- Bonus and promotion queries — no deposit bonuses, welcome offers, wagering requirements and other terms that weren't clear from our reviews.
- Corrections — Canadian online casinos change their offers, payment methods and terms regularly. If you spot something on our site that looks out of date, we want to know so we can check and update it.
- Content suggestions — if there's a Canadian gambling site, payment method or topic you'd like us to cover in more depth, tell us.
- Partnership or business enquiries — if you represent a casino brand, software provider or payment processor and want to discuss working with us, introduce yourself and outline what you have in mind.
- Concerns about safer play — if you or someone close to you is finding it hard to keep gambling under control, mention this in your message and we'll point you toward appropriate support resources rather than casino recommendations.
What Happens Once You've Written In
Every message is read by someone on our editorial team before any reply goes out. We aim to respond within a couple of working days, though enquiries that need us to double-check facts with a specific casino operator can occasionally take a little longer.
If your question touches on how we assess and rank operators, it's worth knowing that our reviews are based on publicly available information about licensing, game libraries, payment options and bonus terms — we don't accept payment for a better position on any list, and commercial relationships with casino brands never decide where they land in our rankings.
Before You Write In
A lot of common questions are already answered elsewhere on the site. If your enquiry is about a specific casino's bonus terms, payment speed or game selection, check that operator's individual review first — it often has more detail than we can fit into a reply email. If you're specifically looking at options for UK-facing platforms outside the usual regulated framework, our page on trusted non GamStop casinos may also be worth a look, even though our main focus here is the Canadian market.
A Quick Note on Accuracy
We update our casino comparisons regularly, but online casinos in Canada change their bonus terms, payment processing times and promotions without much notice. If something you read doesn't match what you see on a casino's own site by the time you visit, please tell us — flagging that kind of gap is one of the most useful things a reader can do, and we take every report seriously.
Thanks for taking the time to get in touch. We read every message, and we're glad to hear from you.